1. The NDAX login process — step by step
Open your browser (or the NDAX mobile app) and navigate to the official NDAX sign-in page. Enter the email address associated with your NDAX account, then type your password. If you have two-factor authentication (2FA) enabled, you’ll be prompted for your code next. After confirmation, you’ll arrive at your NDAX dashboard where balances, trade history, deposits and withdrawals are accessible.
Quick checklist before you sign in
- Confirm you are on the official NDAX domain or using the official mobile app.
- Use a private or secure network (avoid public Wi-Fi without a VPN).
- Have your 2FA device (authenticator app or security key) ready if enabled.
- Keep your password manager open if you use one to autofill credentials safely.
2. Two-factor authentication (2FA) — why it matters
2FA adds a second layer of protection beyond your password. NDAX supports time-based one-time passwords (TOTP) via authenticator apps (like Google Authenticator or Authy) and hardware security keys. Enabling 2FA dramatically reduces the risk of unauthorized access even if your password is compromised.
3. Troubleshooting common login problems
Forgotten password
Use the "Forgot password" link on the sign-in page. You’ll receive an email with instructions to reset your password. For security, NDAX may ask for identity verification if unusual activity is detected.
2FA problems
If your authenticator codes aren’t working, first check your device time — TOTP requires accurate time sync. Re-sync your clock or use the authenticator app’s "time correction" option. If you lost your phone and don’t have backup codes, contact NDAX support immediately and be ready to verify your identity with photo ID and account details.
Browser or app errors
- Clear cache and cookies or try a private/incognito window.
- Ensure JavaScript is enabled and any ad-blockers aren’t blocking login scripts.
- Try another browser or the official mobile app to isolate the issue.
4. Security best practices when logging into NDAX
- Use a strong, unique password — combine length with unpredictability and avoid reusing passwords across sites.
- Enable 2FA — prefer hardware keys or authenticators over SMS where possible.
- Keep devices updated — OS and app security patches reduce vulnerability to exploits.
- Beware of phishing — never click links from unsolicited emails. Always type the NDAX address directly or use a trusted bookmark.
- Limit API keys and permissions — if you use API access, give only the permissions you require and rotate keys regularly.
5. Mobile vs desktop login — what to consider
The NDAX mobile app is convenient when you’re on the go and includes the most common features for trading and monitoring balances. For larger trades, account settings, or identity verification steps, using a desktop browser can be more comfortable and easier to audit. Whichever you choose, make sure the app or browser is updated to the latest version.
6. If you suspect unauthorized access
Immediately change your password, remove linked devices and sessions, disable API keys, and contact NDAX support. If funds have been moved, provide support with transaction IDs and relevant timestamps — act quickly and document everything. Consider enabling additional security services such as withdrawal whitelisting when available.
7. Accessibility & account recovery tips
NDAX aims to support a wide range of users. If you rely on assistive technologies, use the official app or a browser with accessibility features enabled. For account recovery keep up-to-date contact information and backup codes stored offline. Consider a secure password manager to reduce the chance of being locked out due to a forgotten password.
8. Final checklist before signing out
- Log out from shared or public computers.
- Revoke session tokens you no longer need.
- Confirm that any withdrawals queued are authorized by you.